Terms of use
- All the transaction will be made in the website 4repack for your safety.
- All customers must have an email address to be identified at our platform and be able to access your own account with complete name, complete address, and phone.
- 4repack is authorized to approve or decline your personal or business account if we find any suspicion of fraud or any kind of security violation.
- Addition information could be requested to open your account, like a drivers license, proof of address, Passport or any other kind of documentation necessary to keep your account active.
- Our representatives "never" requests your user or password over the phone or email.
- 4repack ships any size, anywhere supporting US Government contracts.
Refund Policy
We guarantee your money back 100% when:
- Shipped to wrong delivery address using wrong labels.
- Changed package between customers.
- Delay in your delivery time without interference from board customs, local strikes, natural events like Hurricanes, storms, catastrophes.
- Damages in your packages during the transit time with our trucks, storage, loading, unloading and repacking inside our facilities or 3rd party partners.
- Seller suspends, finish or cancel the offer in the market, not included fees.
- The insurance will be charged as an item in your invoice and goes directly for the carrier DHL or another 3rd party carrier partner (local freight forwarder).
- If you receive your package damaged, just request to our company to open a claim of insurance direct with the carrier.
- The refund terms follow the insurance company agreement.
Cases of (No refund)
Freight shipped to the wrong address (only the customer can fill in or update the delivery address)
- Bank fees
- Handling Fees
- Payments fees (Sellers)
- Payments fees (marketplaces)
- Customs Tax in the country of origin or destiny charged by authority.
- Additional Tax or Fee charged from any government.
- The difference of Exchange currency
